First World Wisdom: Don’t bite the hand that provides feeds for you
Nurturing relationships for long term benefits is great advice. First World Wisdom warns us not to bite the sources that provide us with content. Like the horse that should take care not to bite the hand that feeds it for fear of losing out on tomorrow’s lunch we should protect our content relationships.
Anyone who has watched Chef Gordon Ramsey walk into a struggling restaurant will see that one of his standard ‘tricks of trade’ is to simplify the menu. He outlines the reasons very quickly. The customer doesn’t want to know how many things you can cook they want to know what is your recommendation today.
The problem with a confusing menu is that it is more about our head rather than than the consumers. We have a hundred ideas for our business but the customer is trying to decide between three options. Lets help keep the customer’s job easy so that can buy quickly. They have a need and anything we put in the way is a barrier to their satisfaction.
The menu system of any website is pivotal to its success. Often we throw more thinking at colours and graphics which may seem right to the heart but often it stuffs up the head. Visit any website for the first time and you will be asking yourself a number of questions in the first 300 micro-seconds after arrival.
- What is this website for?
- What can I do here?
- How do I find what I want?
This is where two uncreative words come in to play. As part of the web strategy process we want to build in logic and consistency. We build this method around your business or organisations services and take the time to consolidate the options down to the lowest number. The consumer is often in a hurry to get where they are going so the intention of a good menu system to to remove traffic lights and intersections. This means more highways and less roundabouts on the way to the ‘shop’.